Who runs the firm.
Two principals, both of whom you will meet. Neither of them disappears after the sale.
Gerry has spent more than thirty years designing and supporting technology for mission critical environments, the kind where an outage is a safety problem rather than an inconvenience. He is an electrical engineer with a Master's degree in Telecommunications, and he tends to come at a hard problem from an angle nobody else tried.
He founded All-Technologies in 2021, and the measure he holds the business to is whether clients stay clients.
Mike has spent close to a decade running managed IT and integration work across Fairfield and New Haven counties. His day to day is the Microsoft estate and everything around it: tenant and identity configuration, Exchange at the PowerShell level, email security and deliverability, and incident response when a business email compromise turns into a real one.
Four things have to be covered. These are ours.
Every client is assigned named engineers at the start of the engagement and told who they are. Nothing routes to a queue of strangers.
Who you are actually contracting with.
Prospects ask this right before they sign, usually because a previous provider was vaguer about it than they should have been.
We hold partner status and certification across the vendors we actually deploy, rather than a wall of badges collected for the website.
- Avaya Business Partner
- Cisco Business Partner
- Ubiquiti Business Partner
- Ortronics certified
- Siemon certified
- Hubbell certified
- Savant
- Control4
We run our own stack the way we would want ours run.
Most of the tools MSPs sell now belong to a handful of holding companies. The bundles are cheap because the lock-in is the product, and the client is the one who eventually pays for it — in coverage that quietly stops at whatever the bundle included.
So we choose each layer on its own merits: documentation, monitoring, managed detection and response with a real 24/7 analyst team behind it, backup, email security, and user training. Any one of them can be replaced without rebuilding the others. That takes more work on our side, and it is the reason a client's coverage matches what they were told they were buying.
The same principle applies to the relationship. Everything about your environment is documented as we build it, and it belongs to you. If you ever leave, you leave with it.